Overview
The case study talks about how Odyss, leveraged its generative AI framework Odyss Ark while helping a Middle Eastern government entity in developing PolicyGPT. This solution was designed to improve the accessibility and efficiency of policy, standard operating procedures (SOPs), and process document searches, ultimately standardizing processes and reducing time spent on repetitive tasks.
Problem Statement
Inefficient search systems for accessing policies, SOPs, and process documents
Time-consuming processes for SMEs, affecting their productivity
Difficulty in standardizing the processes
Business Goals
Develop an interactive and contextual document search system
Enhance accessibility to policies and SOPs
Provide auditors with self-service capabilities
Solutions
- Odyss implemented a contextual and semantic search based on user queries leveraging the advanced capabilities of the Odyss Ark generative AI framework. This robust solution not only helped give a quick resolution of users’ queries but also resulted in significant time and cost savings for the client.
- By efficiently fetching relevant policies, SOPs, and process documents based on user queries, the system streamlined workflows and reduced the need for manual intervention, thereby enhancing operational efficiency.
- The integration of OpenAI’s GPT model enabled the client to establish an engaging conversational interaction with users. This conversational AI capability improved user engagement, enhancing user satisfaction and productivity.
- Odyss assisted the client in developing a robust and scalable chatbot infrastructure, complete with integrated support for a diverse array of plugins to enhance both functionality and user experience.
Outcome
Achieved 100+ document search capability
Answered >85% of questions accurately in the validation period
Enhanced the overall user experience
Impact
- Odyss Global empowered the client with a robust support system. By seamlessly resolving user queries, the solution significantly enhanced operational efficiency. The client was able to help users experience substantial time savings. Furthermore, the integration of OpenAI’s GPT model enabled the client to elevate user interactions through conversational AI capabilities.
- This not only streamlined communication but also empowered users to access information more efficiently, further contributing to improved productivity and operational effectiveness.
- Additionally, the development of a robust and scalable chatbot infrastructure, with integrated support for various plugins, extended the impact of the solution. The versatility and flexibility offered by the chatbot system allowed for tailored functionality to address diverse user needs effectively. This not only enhanced the overall user experience but also maximized the utility of the solution across different departments and user groups within the organization.
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