Overview
A US-based insurance company faced challenges in onboarding new customers due to extended processing times for business applications. The forms submitted required manual data entry, leading to a wastage of valuable time and resources. To address these issues, the company partnered with Odyss.
Problem Statement
Extended time for customer onboarding caused by handwritten and printed form data entry
Difficulty in minimizing the wastage of time and resources
Challenges in reducing the time to fill out the form
Business Goals
Streamline the onboarding process
Minimize resource allocation for manual data entry tasks to reduce operational costs
Improve data accuracy by automating data entry processes
Solutions
- Odyss conducted a thorough evaluation of the company’s data structure and processes. Based on the assessment, Robotic Process Automation (RPA) was recommended as a viable solution for automating the data entry process for structured data applications.
- Odyss identified applications with structured data suitable for RPA automation that greatly helped the client by highlighting areas where efficiency could be enhanced.
- Redesigned the onboarding process to integrate RPA technology seamlessly, ensuring maximum efficiency and accuracy.
Outcome
100% first-pass yield on structured data application forms
Structured data application AHT reduction by 98%
USD 127k savings in resourcing cost
Impact
- Odyss helped the client enhance its operational efficiency while ensuring accurate data entry from the outset with structured forms. This method minimized errors and upheld stringent quality standards, building trust and confidence among customers while showcasing the company’s commitment to excellence.
- The strategic planning streamlined the onboarding experience, enhancing satisfaction levels across the board. Simultaneously, automation allowed the employees to focus on higher-value tasks, driving innovation and strategic growth initiatives within the company.
- In simple terms, Odyss didn’t just help the client achieve operational excellence—they focused on making things better for the client’s customers and employees. They used robust technology to make things run smoother.
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